Psytechnics and NetTest address wireless voice quality

NetTest and Psytechnics have announced the expansion of their partnership to include integration of Psytechnics' NiQA wireless voice-quality assessment software in NetTest's MasterQuest monitoring system portfolio. The companies say the partnership enables NetTest to offer improved service quality assurance solutions to wireless service providers by offering new Master-Quest Key Quality Indicators (KQIs) based on customer voice quality experience.

"We are delighted to be working closely with NetTest to build new solutions to address the wireless market," said John Winchester, CEO of Psytechnics. "With service offering and the networks becoming increasingly complex, the ability of service providers to understand the impact on customer services is becoming more and more difficult and time consuming to manage. Our technology, built on extensive subjective testing, is able to accurately predict how a customer would rate each call and offers an effective measure of customer experience." www.psytechnics.co.uk.