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Sometimes, a voltmeter is all you need

Brad Thompson, Contributing Technical Editor brad@tmworld.com -- Test & Measurement World, 2/1/2008

Two days before Christmas, our two-year-old Toshiba DVD player refused to play. Its 90-day warranty had long expired, and even if I could find a service shop, repairs would cost far more than a new player. Like most consumers, I immediately thought about purchasing a replacement. Venturing into holiday traffic and retail madness, however, didn’t appeal to me. Surely, my collection of state-of-the-art (circa 1994) test equipment could see me through the repair process?

On the minus side, I had no schematic diagram for the DVD player. And given manufacturers’ propensity to pack ever more functions into custom-designed, fine-pitch “jungle” ICs, a major component failure would be irreparable.

Gaining access to the DVD player’s innards proved surprisingly easy. I removed three screws and a thin sheet-metal cover, revealing three subassemblies—a single-sided power-supply board, a disc transport, and a double-sided multifunction board. I connected the player’s audio outputs to my workbench audio amplifier and loaded Miles Davis’ “Kind of Blue” CD. The disc spun and music played, albeit weakly and with great distortion—Miles sounded as if he were spitting in his horn.

Thinking that a solder joint had failed, I tapped and wiggled components on the multifunction board, with no effect. Then I recalled the First Axiom of Troubleshooting: Always check the power supply. Fortunately, the supply board’s silk-screened component legend specified the voltages conveyed via ribbon cable to the multifunction board.

Reaching for a voltmeter, I quickly discovered that the –12-V output read zero volts. Unsoldering a Zener diode didn’t restore the voltage, but unsoldering a 470-µF, 16-V electrolytic capacitor did. I found a replacement in my component collection, and minutes later Miles sounded like Miles should. Incidentally, the failed capacitor appeared perfectly normal, with no bulging ends or leaking electrolyte common to counterfeit capacitors.

So, even if your normal workday takes you far away from electronic hardware, don’t be afraid to tackle the next piece of malfunctioning consumer electronics in your household.

Sometimes, a voltmeter is all the instrumentation you’ll need.

 

What to do when you do it yourself (DIY)

Consumer-goods manufacturers vary greatly in the quality of their post-sales support, but it’s always a good idea to visit the manufacturer’s Web site and review a copy of the user’s manual for a malfunctioning product (if available).

If you’ve never attempted to service anything electronic, begin by visiting Sam Goldwasser’s Repair FAQ Web site:

www.repairfaq.org/sam/wiserfaq.htm

Proceed to the main table of contents:

www.repairfaq.org/REPAIR/F_Repair.html

…and carefully review these safety notes here. Household electronics can kill you!

www.repairfaq.org/sam/safety.htm

This forum offers user-oriented posts for specific product-failure complaints:

forum.eserviceinfo.com

Sams Technical Publishing, founded by the granddaddy of service-information providers, Howard W. Sams, offers schematics and service information for many home-entertainment products:

www.samswebsite.com

If you decide NOT to DIY, you can locate a service shop by visiting the following site. Unfortunately, the NESDA shop closest to our rural New Hampshire home is 52 miles away:

www.nesda.com

These are difficult times for independent electronics service shops caught in a squeeze between the high cost of doing business and the low selling prices of products. For a view from a small service company, go to:

www.consumeraffairs.com/home_electronics/elec_service.html

Not every warranty yields a successful repair. Ripoff Report offers consumer protection information and also a litany of horror stories, many involving large-screen TV receivers:

www.ripoffreport.com/consumer_resources.asp

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