A carton of advice, part 3: Ask questions

It’s Friday, and time for the third of Bill Carton’s “fix anything” advice.

Always get a good case history. Ask questions. Observe. Demand the truth.
People lie, and so do imperfect diagnostics. You may discover more by observing the symptoms, looking at animal tracks in the dirt (historical clues in the problem parts), and asking uninvolved bystanders what they saw or heard.

I always found that talking to lab and production technicians and field-service engineers was a great way to find out how well something works. They’ve often seen it all.

Have a good weekend.